All Baytolux orders are carefully processed within 24 hours of payment confirmation. Delivery within Dubai and Abu Dhabi takes 1–2 business days. Sharjah, Ajman, and UAQ take 2–3 business days. Ras Al Khaimah and Fujairah take 3–5 business days. As soon as your order is dispatched, a tracking link is sent directly to your email and WhatsApp — so you can follow your delivery every step of the way in real time.

We want you to love every piece from Baytolux. If something is not right, you have 7 days from the date of delivery to request a return or exchange. Items must be unused, undamaged, and in their original packaging. To start a return, simply email hello@baytolux.com with your order number and reason. Our team will respond within 24 hours with full instructions. Refunds are processed within 5–7 business days back to your original payment method.

Every product in the Baytolux collection is personally reviewed and selected by our team before it is listed on our store. We only carry pieces that meet our standard for finish quality, material durability, and visual impact. Our product pages include detailed dimensions, material descriptions, and multiple image angles. We also feature genuine customer reviews from UAE buyers so you can see real experiences. If you have a specific question about a product before purchasing, message us directly — we will give you an honest answer within hours.

Baytolux accepts all major payment methods at checkout — Visa, Mastercard, American Express, Apple Pay, Google Pay, and Cash on Delivery for select Emirates. All online payments are processed through Shopify's fully encrypted, PCI-DSS compliant payment gateway. Your card details are never stored on our servers. Cash on Delivery is available across Dubai, Abu Dhabi, and Sharjah — simply select this option at checkout and have the exact amount ready for the courier.

Order changes and cancellations can be made within 12 hours of placing your order — before it enters dispatch. To request a change, email hello@baytolux.com or WhatsApp us immediately with your order number and the change you need. We will do our best to accommodate. Once an order has been dispatched, changes are no longer possible — however you are still covered by our 7-day return policy. We always recommend double-checking your delivery address and selected items before completing checkout.

We pack every Baytolux order with extreme care — fragile items like crystal lamps, glass domes, and ceramic pieces are double-wrapped and padded for safe transit. However, if your item arrives damaged, please photograph the item and its packaging immediately and email hello@baytolux.com within 48 hours of delivery. Include your order number and photos. We will arrange a free replacement or full refund with no return required. Your satisfaction is our responsibility — we will make it right, every single time.

We pack every Baytolux order with extreme care — fragile items like crystal lamps, glass domes, and ceramic pieces are double-wrapped and padded for safe transit. However, if your item arrives damaged, please photograph the item and its packaging immediately and email hello@baytolux.com within 48 hours of delivery. Include your order number and photos. We will arrange a free replacement or full refund with no return required. Your satisfaction is our responsibility — we will make it right, every single time.

Baytolux products make exceptional gifts — and every single order already comes in our premium branded packaging at no extra cost. The warm gold tissue paper, branded box, and care card inside make it feel like a luxury gift the moment it is opened. Our most popular gift choices include the Glass Flower Dome with LED, the Crystal Swan Lamp, and the Golden Ayatul Kursi Wall Art — especially for Eid, housewarming, and wedding gifts. If you would like a handwritten gift message included, simply mention it in the order notes at checkout and we will make it happen.